Until you’ve consumed all of the best Customer Service books, can you even claim to be a true fan?
- The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (2017)
- Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills (2018)
- Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results (2012)
- Loose Leaf for Customer Service: Skills for Success (2018)
- The Big Book of Customer Service Training Games (Big Book Series) (1998)
- Customer Service Training 101: Quick and Easy Techniques That Get Great Results (2017)
- The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations (2013)
- Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer (2015)
- Customer Service Skills for Success – Standalone Book (2014)
- Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive (2018)
The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (2017)
Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.In short, imagine a workplace culture where employees were absolutely obsessed with customer service.The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location.
Reinforce your customer service skills! The best customer service professionals know it takes consistent focus to serve customers at the highest level. Whether you want to deliver world-class customer service or just get back to the basics, Customer Service Tip of the Week is your resource for proven tips, ideas, and techniques.
Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results (2012)
Let’s face it, dealing with customers isn’t easy. They aren’t always right–or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions.
Recipient of the 2017 Textbook and Academic Authors Association’s Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas, now in its seventh edition, is the top-selling customer service textbook in the United States.
The Big Book of Customer Service Training Games (Big Book Series) (1998)
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games.
If their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”?
By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication.
Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer (2015)
The Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and keep coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures, or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you.
NOTE: This book is a standalone book and will not include any access codes. Recipient of the 2017 Textbook and Academic Authors Association’s Textbook Excellence Award, Customer Service Skills for Success by Robert W.
Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive (2018)
By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out.
Best Customer Service Books that Should be on Your Bookshelf
We highly recommend you to buy all paper or e-books in a legal way, for example, on Amazon. But sometimes it might be a need to dig deeper beyond the shiny book cover. Before making a purchase, you can visit resources like Library Genesis and download some customer service books mentioned below at your own risk. Once again, we do not host any illegal or copyrighted files, but simply give our visitors a choice and hope they will make a wise decision.
Zendesk for Customer Service agents: How to solve tickets in Zendesk Support
Author(s): Rebehn, Nils
ID: 2990466, Publisher: Independent Publishing Network, Year: 2021, Size: 4 Mb, Format: epub
Humanoid Service Robots: Customer Expectations and Customer Responses
Author(s): Moritz Merkle
ID: 3026745, Publisher: Springer Gabler, Year: 2021, Size: 2 Mb, Format: pdf
Big Data Analytics for Improved Accuracy, Efficiency, and Decision Making in Digital Marketing
Author(s): Amandeep Singh
ID: 3036742, Publisher: Business Science Reference, Year: 2021, Size: 23 Mb, Format: epub
Please note that this booklist is not final. Some books are absolutely best-sellers according to The New York Times, others are composed by unknown authors. On top of that, you can always find additional tutorials and courses on Coursera, Udemy or edX, for example. Are there any other relevant links you could recommend? Drop a comment if you have any feedback on the list.