📚 Book Lovin' Geek Mamas are on a mission to promote a love of books and reading to everyone. We help our visitors to find their next favorite book. Our authors regularly create and post so-called listicles (also known as booklists) on various mostly tech-related topics.

Best Customer Service Books That Should Be On Your Bookshelf

Until you’ve consumed all of the best Customer Service books, can you even claim to be a true fan?

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (2017)

 Best Customer Service Books That Should Be On Your BookshelfImagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.In short, imagine a workplace culture where employees were absolutely obsessed with customer service.The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location.
Author(s): Jeff Toister

Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills (2018)

 Best Customer Service Books That Should Be On Your BookshelfReinforce your customer service skills! The best customer service professionals know it takes consistent focus to serve customers at the highest level. Whether you want to deliver world-class customer service or just get back to the basics, Customer Service Tip of the Week is your resource for proven tips, ideas, and techniques.
Author(s): Jeff Toister

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results (2012)

 Best Customer Service Books That Should Be On Your BookshelfLet’s face it, dealing with customers isn’t easy. They aren’t always right–or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions.
Author(s): Renee Evenson

Loose Leaf for Customer Service: Skills for Success (2018)

 Best Customer Service Books That Should Be On Your BookshelfRecipient of the 2017 Textbook and Academic Authors Association’s Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas, now in its seventh edition, is the top-selling customer service textbook in the United States.
Author(s): Robert W. Lucas

The Big Book of Customer Service Training Games (Big Book Series) (1998)

 Best Customer Service Books That Should Be On Your BookshelfHelp your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games.
Author(s): Peggy Carlaw, Vasudha K. Deming

Customer Service Training 101: Quick and Easy Techniques That Get Great Results (2017)

 Best Customer Service Books That Should Be On Your BookshelfIf their interactions with you and your employees were the only things your customers knew about your business, what would they say about it? Would they use descriptions such as “uninformed,” “rude,” “hot-tempered,” “uncaring”?
Author(s): Renee Evenson

The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations (2013)

 Best Customer Service Books That Should Be On Your BookshelfBy providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone master the delicate art of communication.
Author(s): Richard Gallagher

Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer (2015)

 Best Customer Service Books That Should Be On Your BookshelfThe Comprehensive Guide to Customer Service For The 21st Century Even the most successful companies need their customers happy and keep coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures, or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you.
Author(s): Tycho Press

Customer Service Skills for Success – Standalone Book (2014)

 Best Customer Service Books That Should Be On Your BookshelfNOTE: This book is a standalone book and will not include any access codes. Recipient of the 2017 Textbook and Academic Authors Association’s Textbook Excellence Award, Customer Service Skills for Success by Robert W.
Author(s): Robert W. Lucas

Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive (2018)

 Best Customer Service Books That Should Be On Your BookshelfBy providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out.
Author(s): Charles Ryan Minton

Best Customer Service Books that Should be on Your Bookshelf

We highly recommend you to buy all paper or e-books in a legal way, for example, on Amazon. But sometimes it might be a need to dig deeper beyond the shiny book cover. Before making a purchase, you can visit resources like Library Genesis and download some customer service books mentioned below at your own risk. Once again, we do not host any illegal or copyrighted files, but simply give our visitors a choice and hope they will make a wise decision.

Zendesk for Customer Service agents: How to solve tickets in Zendesk Support

Author(s): Rebehn, Nils
ID: 2990466, Publisher: Independent Publishing Network, Year: 2021, Size: 4 Mb, Format: epub

Humanoid Service Robots: Customer Expectations and Customer Responses

Author(s): Moritz Merkle
ID: 3026745, Publisher: Springer Gabler, Year: 2021, Size: 2 Mb, Format: pdf

Big Data Analytics for Improved Accuracy, Efficiency, and Decision Making in Digital Marketing

Author(s): Amandeep Singh
ID: 3036742, Publisher: Business Science Reference, Year: 2021, Size: 23 Mb, Format: epub

Please note that this booklist is not final. Some books are absolutely best-sellers according to The New York Times, others are composed by unknown authors. On top of that, you can always find additional tutorials and courses on Coursera, Udemy or edX, for example. Are there any other relevant links you could recommend? Drop a comment if you have any feedback on the list.

Rate article
Add a comment

;-) :| :x :twisted: :smile: :shock: :sad: :roll: :razz: :oops: :o :mrgreen: :lol: :idea: :grin: :evil: :cry: :cool: :arrow: :???: :?: :!: